Returns & Refund Policy

Dear Senza Pari Customer,

Don't worry—if, for any reason, you decide to return one of our products, you may do so within 14 days of receiving your order.

We will refund or exchange your item provided it is unused, in the same condition in which you received it, and returned in its original packaging. Please note that this policy does not apply to custom-made or clearly personalized products.

To complete your return, you must provide your receipt or proof of purchase and return the item to our store.

If more than 14 days have passed since your purchase, we cannot guarantee a refund or exchange. However, we review each request individually and may grant an extension in exceptional circumstances.

Refunds

Once we receive and inspect your returned item, we will notify you by email to confirm that we have received it. We will also let you know whether your refund has been approved or rejected.

If your refund is approved, it will be processed automatically and credited to your original method of payment within 15 days.

Late or Missing Refunds

If you have not yet received your refund, please follow these steps:

• Check your bank account again.

• Contact your credit card provider, as it may take some time before the refund is officially posted.

• Contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact us at info@senza-pari.com.

Sale Items

Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please email us at info@senza-pari.com and send the item to:

Senza Pari
24 Avenida da República, Store
2830-306 Barreiro
Portugal

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the returned item. Once we receive the returned item, we will send you a gift certificate.

If the item was not marked as a gift, or if the gift giver had the order shipped to themselves before giving it to you, the refund will be issued to the original purchaser, who will be informed of the return.

Return Shipping

To return your product, please send it to:

Senza Pari
24 Avenida da República, Store
2830-306 Barreiro
Portugal

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund amount.

The time required to receive an exchanged item may vary depending on your location.

If you are returning a high-value item, we recommend using a tracked shipping service and/or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.